Future of Banking - Live

Overview

Australia’s major banks are under mounting pressure to modernise complex environments while meeting tougher regulatory, operational and stakeholder expectations. With CPS 230 and 234 raising the bar on accountability, and transformation fatigue setting in across core functions, leaders are being challenged to simplify delivery, embed resilience, and cut through platform sprawl without losing control.

This event brings together senior leaders across operations, risk, product, workforce and transformation to focus on execution. From orchestrating process across silos to removing manual bottlenecks and scaling capability, we’ll explore how Australia’s banking sector is redesigning the way it delivers. No hype, just grounded conversations on what’s working, what’s stalled, and what needs to change.

What to expect

• Attendees 200+
• Regulations New Mandate
• Insights Banking
• Sessions 6 Live

What we will cover

• What’s Driving Execution Breakdown in Complex Banking Environments? Unpack the root causes behind delivery delays, duplicated effort, and rising internal friction across transformation, risk and ops teams.
• How Are Banks Embedding Resilience Without Slowing Down? Explore practical responses to CPS 230 and 234, including how teams are integrating risk controls into BAU without introducing red tape.
• Where Are Automation and AI Actually Delivering Impact? Cut through the noise and examine specific use cases where intelligent workflows have reduced manual toil, improved visibility, or accelerated decision-making.
• What Does a Confident, Scalable Operating Model Look Like Today? Discuss how leaders are reshaping workforce, governance and capability to meet current demands while preparing for what’s next.

Agenda

• 1:00 pm The Future of Banking in Australia: What’s Next for Risk, Ops and Transformation Leaders?(Sessions) Australia’s banks face structural shifts in regulation, AI adoption, and customer expectations. For leaders in ops, workforce, tech and finance, the pressure is on to modernise while staying resilient. This session unpacks where transformation is headed — and what needs to change internally to keep pace. Discussion Points: How new regulations and scrutiny are reshaping operational governance What “customer trust” really requires in a digitised world How banks are re-architecting teams, processes and portfolios for what’s next
• 1:15 pm From Spreadsheets to Smart Workflows: Replacing Manual Ops with Scalable Automation(Sessions) Workforce leads, planners and capability managers remain buried in spreadsheets, despite years of transformation spend. This session looks at what’s actually working to reduce manual effort and increase responsiveness in core operational processes. Discussion Points: Where manual bottlenecks still dominate (rostering, forecasting, approvals) How leaders are building responsiveness into workforce and ops workflows Why tech alone isn’t the fix, and what needs to shift in ownership and mindset
• 1:30 pm Orchestrating End-to-End Processes Across Risk, Finance and Ops(Sessions) Product owners, risk managers and transformation leaders all face a common enemy: fragmented workflows across siloed systems. This session dives into how banks are building orchestration layers to create real visibility and reduce risk exposure. Discussion Points: How to unify process across finance, risk, compliance and treasury Where banks are embedding governance into business-as-usual How to shift from point automation to true orchestration
• 1:45 pm Modernising Transformation Portfolios: Delivering Faster Without Losing Control(Sessions) Delivery managers, capability leads and program owners are under pressure to move fast without creating chaos. This session explores how banks are improving change execution while reducing delivery fatigue and visibility gaps. Discussion Points: How to give execs and teams real-time visibility into delivery risks What high-performing change governance actually looks like Common traps: from overlapping tools to unclear accountability
• 2:00 pm The Next Mandate: From Risk Assurance to Real-Time Resilience(Sessions) Risk and compliance managers are being asked to shift from oversight to embedded resilience. This session unpacks how leading teams are operationalising CPS 230/234 requirements and lifting confidence in risk-readiness. Discussion Points: How banks are embedding controls into delivery and ops workflows The real gaps exposed by CPS 230/234 across functions Moving from retrospective audits to real-time assurance
• 2:15 pm AI, Process and People: What Actually Delivers ROI in the Enterprise?(Sessions) AI pilots are everywhere — but few have shown material operational uplift. For workforce, tech and ops leaders, this session gets real about where AI adds value, and where human-process redesign still matters more. Discussion Points: What’s actually worked in AI rollouts across ops and planning functions Why redesigning process often delivers more than introducing tech How to balance experimentation with business value

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