The Future of AI in Retail

Overview

AI is reshaping retail at speed, from hyper-personalised customer journeys to fully automated operations. The opportunities are vast, but so are the risks. As AI systems grow more autonomous, they open the door to new threats: identity abuse, application-level manipulation, and large-scale data exfiltration that can undermine trust and performance.

For retail leaders, the challenge is no longer whether to adopt AI, but how to secure it. This session will cut through the hype to show what it really takes to integrate AI responsibly, balancing innovation with resilience.

Senior executives will gain clarity on:

The most critical AI use cases in retail today and the risks that come with them.

Practical strategies to safeguard AI deployments across the enterprise.

How to deliver end-to-end protection for data and applications throughout the AI lifecycle.

What to expect

• Strategies Practical
• Insights Critical AI
• AI Lifecycle Guidance
• Attendees 200+

What we will cover

• AI in Retail Today Business-critical use cases and their security implications.
• Emerging Threats Identity abuse, data exfiltration, and application-level risks.
• Securing AI Deployments Practical strategies to build resilience across the enterprise.
• End-to-End Protection Safeguarding data and applications throughout the AI lifecycle.

Agenda

• 1:00 pm Operational AI in Retail is Already Here, Are You Prepared? As AI systems grow more autonomous, it creates a new wave of threats and a new kind of urgency. From identity abuse to application-level manipulation and data exfiltration, these new behaviors are already testing today’s security procedures. While autonomous AI promises major business gains, security teams need to ensure a comprehensive protection of both the application layers and underlying data when integrating AI workflows into their environments. This webinar will delve into the latest strategies for securing end to end AI architectures. We’ll cover: AI use cases and their unique security challenges. Strategies to secure AI deployment. Solutions to provide end-to-end protection for your data and application layers throughout the AI lifecycle.

Speakers

• Luke Ritchie · Managing Partner, Grendons Advisory
• Sarah Carney · National Technology Officer, Microsoft
• Dan Mcmahon · Executive Leader - Client Solutions & GTM, Avanade
• John Khoury · Group CTO, Strandbags Australia
• Craig Baty · Vice President - Research & Advisory, Factor As VP Research & Advisory at Factor, Craig drives the company’s research and advisory, editorial, and production teams. With over 30 years of C-level experience in ICT, HR, marketing, sales, operations, research, leadership, and international business, Craig is a notable tech industry leader. He served as Group VP and Head of Research for Gartner AP/J and CEO of Gartner Japan, earning the Gartner Thought Leadership award and pioneering the Gartner SWOT analysis. Craig has held several significant positions throughout his career. At ISG (Information Services Group), he served as the Distinguished Lead Analyst for ISG Provider Lens Research in Asia/Pacific and Japan, delivering numerous projects and custom research. He was the Principal and Founder of DataDriven, a consultancy specialising in ICT research, marketing, and strategy. Craig’s leadership extended to his role as Federal Board Member at the Australian Information Industry Association (AIIA) and Vice Chair of the Australian Computer Society (ACS), where he guided the organisations through significant transitions.

Partners

• Avanade
• Microsoft Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

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