Technology Leaders' Luncheon | Operational Modernisation
Singapore Retail Reimagined: Lead the Shift or Lag Behind
Andaz Singapore
Hosted by Factor
- 15 attendees
- 2 hours
Overview
Singapore’s retail sector is entering a decisive moment. With 73% of retailers citing rising operational costs as a major challenge, outdated systems and siloed processes are no longer sustainable. At the same time, customer expectations for seamless, omnichannel service continue to rise. The retailers that will lead the market are those reimagining operations—from empowering frontline teams and automating manual workflows to unifying communication across locations.
Attendees of this exclusive event will gain practical insights and peer-tested strategies to modernise operations, engage staff, and build a more connected, resilient retail business. The next era of retail success isn’t just about what you sell—it’s about how efficiently and intelligently you operate.
What to expect
- Discussions Interactive
- Networking Peer-Driven
- Panelists & Industry Analysts 3+
- Senior Executives 12+
What we will cover
- Modernising store-to-HQ communication: How integrated, real-time platforms can eliminate operational bottlenecks and improve agility across locations.
- Scaling with smart tech: The role of customisable, in-store technology in improving inventory, staffing, and task management across multiple retail sites.
- Using data to empower your frontline: Why real-time dashboards and actionable insights are critical to enabling store managers to make faster, smarter decisions.
- Winning the talent challenge: Best practices for onboarding, training, and retaining high-performing retail staff in a tight labour market.
- Operational resilience amid rising costs: How leading retailers are restructuring internal processes to absorb cost pressures without compromising CX.
Agenda
- Registration & Networking(Technology Leaders' Luncheon)
- Introduction & Deep Dive(Technology Leaders' Luncheon)
- Lunch(Technology Leaders' Luncheon)
- Sharing on generative AI(Technology Leaders' Luncheon)
- Networking and end of session(Technology Leaders' Luncheon)
Partners
- Lark Lark is a new take on the office suite that is transforming workplace collaboration. Founded in 2016, Lark effectively combines messaging, schedule management and online collaborative documents in a single platform. Setting out to revolutionize the way team members collaborate for increased efficiency, Lark delivers a seamless user experience for the modern enterprise.
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