CCO ANZ Hybrid Series - March Edition 2022

Overview

Developing the Most Impactful CX Roadmap is important as often journey maps can be overrated as many people just use the journey maps as a wallpaper. Most people forget how to actually operationalise journey maps, in this edition we will cover:

Best practice for unifying customer engagement across every touchpoint - messaging, live chat, email or voice

empowering you and your teams to build stronger bonds, become more efficient in your customer interactions

Increase CX productivity to unprecedented levels

What to expect

• Virtual Attendees 200+
• Speakers 8+
• Live Interactions 1:1

Agenda

• 9:00 am Welcome Note(Plenary)
• 9:05 am Thought Leadership: Unlocking Exceptional Experiences(Plenary) At Strativity we are experts in customer experience consulting, employee engagement programs, journey mapping, and organisational transformation consulting. Here we will be covering Customer Experience - Win in the marketplace by developing a differentiated customer experience strategy and bringing it to life. Employee Experience - Elevate your team’s performance by creating a culture of empowerment, passion, and purpose. Organisational Transformation - Engage your executives and employees so they embrace the change needed to better your organisation.
• 9:25 am Keynote: Increase CX productivity to unprecedented levels(Plenary)
• 9:45 am Keynote: Empowering you and your teams(Plenary) How to build stronger bonds and become more efficient in your customer interactions
• 10:05 am Keynote: Unifying Customer Engagement(Plenary) Best practice for unifying customer engagement across every touchpoint - messaging, live chat, email or voice
• 10:25 am Panel: CX for the Future(Plenary)

Partners

• Strativity For over 20 years, Strativity Group has led hundreds of organisations around the world into a new era of strategy, creativity and customer-centricity. We have impacted millions of customers and employees and created over $3B in commercial value. We take a disciplined, holistic approach to both design and activation, fostering profound cultural changes that support both the journey of a customer and the profitability of a business. We are expert analysts, insightful strategists, and action-oriented consultants, all focused on a single objective: building businesses by creating new value for customers, promoting excellence in customer interactions, and fostering a lasting commitment to exceptional customer experiences.

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