CCO Live ANZ May Edition
How to Continue to Create Meaningful CX Relationships in Times of Change
Hosted by Factor
- 500 attendees
- 9900 hours
Overview
COVID-19 radically reshaped the global economy and accelerated the pace of digital transformation. That means new challenges that affect how we continue to create unforgettable customer experiences (CX).
What to expect
- Sessions
- Attendees 200+
- Hours
- Live Interactions 1:1
What we will cover
- Customer journey mapping Insights
- EX = CX (employee experience = customer experience).
- How personalisation can help organisations scale and still maximize resources
- Innovation, influence & impact
Speakers
Gareth Lewis · Content Creator, Factor Creatively driven, strategic thinker, with a passion for story-telling & story-doing. Working to helping business leaders connect through meaningful and engaging experiences.Mike Brown · Head of Service Experience, Vocus Group Mike is the Head of Service Experience at Vocus. Mikes driver is lifting the collective experience for the top tier customers that Vocus delivers service to. My team of Service Delivery Managers work hand in glove with their Account Manager peers to provide a complementary experience between the commercial focus and the customer service imperative. Mike is driving his business to be a better provider of service by articulating what our service means to the customers we do business with. Mike has implemented new standards around how we describe our service model to prospective customers in the sales cycle and to existing customers as Vocus builds a more effortless and transparent interface between Vocus and its customers.
Brett Dashwood · Senior Account Executive, Digital Experience (Australia & New Zealand), OpenText An educator, consultant, speaker and transformer, Brett is a global Customer Communications and Customer Experience expert who has spent over 25 years helping organisations around the world use the knowledge they have about their customers to increase their retention and grow their profit.
Tim Morris · Director Sales, OpenText Tim Morris has been in the Enterprise Information Space for over 25 years. With a Management Communications background and focus on the customer, he has developed a wealth of knowledge on the customer engagement market. Tim is a believer in leveraging analytics, artificial intelligence to gain customer insights and customer communication tools to effectively engage with customers, peers and partners in across multiple channels. Tim is a sales leader at Opentext. He runs the Customer Engagement Management, Artificial Intelligence and Security Sales Teams in Australia and New Zealand. Delivering value throughout the end-to-end customer engagement is at the heart of all of Tim’s customer strategies. Bottom line, well thought out planning and execution, coupled with the right technology, delivers positive long-term results. Know your customer and engage appropriately, it will have a strong impact on your business.
Partners
Nice NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
OpenText OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. For more information about OpenText (NASDAQ/TSX: OTEX), visit www.opentext.com
More events from this host
- Canva Melbourne Roundtable August 2026, Melbourne
- AI Systems Scale August 2026
- Agentic Brand Control August 2026, The Rocks
- Modern Govt Day September 2026, Canberra
- CTO Day | Melbourne September 2026, Southbank
- Beyond The Data Centre: Building Government At The Edge September 2026, Canberra
- Executive Confidence in Identity and Security September 2026, Chicago
- Secure Scalable Ecosystems September 2026, Sydney