CCO Live SEA May Edition

Overview

In today’s rapidly changing digital environment, organisations must create value from their CX initiatives to meet the needs of digital customers. Therefore, it is imperative to measure the effectiveness of your CX programs and its alignment with your organisations bottom line.

What to expect

• Attendees 200+
• Live Interactions 1:1
• Sessions 8+
• Hours 3+

What we will cover

• Insights Into Customer Experience Design
• EX Alignment with CX
• Leading Digital Customer Experience Strategies
• Utilising Data Driven Innovation To Create An Optimised Customer Experience

Speakers

• Gareth Lewis · Content Creator, Factor Creatively driven, strategic thinker, with a passion for story-telling & story-doing. Working to helping business leaders connect through meaningful and engaging experiences.
• Maran Krishnan · Regional Marketing & Digital Director, Kerry Maran G Krishnan is currently the MarComms & Digital Director for Kerry Taste & Nutrition company overseeing External Communications, Digital marketing, Creative services, Corporate Branding, e-Commerce and Digital Customer engagements for the Asia Pacific, Middle East and Africa (APMEA) region. He is a seasoned Marketing Communications & Digital leader with over 20 years’ experience mainly in the Food and Beverage industry. Prior to joining Kerry, Maran has worked for both Givaudan and Unilever in Marketing Communications leadership roles. Maran holds a Master’s degree in Business Administration from Murdoch University and a Digital marketing executive education from NUS Business School.
• Amit Jain · Practice Manager, OpenText Sr. Practice Manager looking after Customer Experience Management Portfolio Professional services at OpenText. With Usability Engineering as the base, he comes with a rich experience of 23+ years and mostly on customer experience around Web Content Management with Personalization/Targeting,Digital Asset Management, Customer Communication Management, Analytics assisting Customers across South East Asia Helping Customers transform their DNA to think Experience, charging the Digital Roadmaps for their Transformation Journey
• Rory Stoddart · Customer Experience Management Consultant, OpenText
• Tomer Garzberg · Co-Founder, ybot Tomer Garzberg is the Co-Founder and CEO of ybot, an Automated Multilingual Contact Centre as a Service. His background involves designing, building and deploying custom AI and RPA applications for enterprise to achieve realisable operational savings and improved customer experiences.
• Serene Ong · Global Sales Operations and Vice President, Commercial Operations, APAC at Marken, Marken Business executive with a demonstrated record of building regional teams from scratch, driving new revenues and expanded market share in Asia Pacific, exceeding revenue and profitability goals Dynamic leader with extensive business background in international and multicultural environment and experienced in leading a dynamic, multi-country region with up to 13 locations Champion of customer satisfaction and loyalty as well as employee retention; strong relationship with senior executives at multinational and regional customers and higher than average retention rates.

Partners

• OpenText OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. For more information about OpenText (NASDAQ/TSX: OTEX), visit www.opentext.com

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