CCO Live UK April Edition

Overview

In today’s rapidly changing digital environment, organisations must create value from their CX initiatives to meet the needs of digital customers. Therefore, it is imperative to measure the effectiveness of your CX programs and its alignment with your organisations bottom line. This edition will discuss:

How are organisations innovating in the ever-changing CX landscape?

Tools, metrics and methods to drive customer retention, engagement and brand loyalty

Ensuring internal buy-in and building a business case by demonstrating ROI

What didn’t work? sharing challenges, obstacles and key learnings

What to expect

• Hours
• Interactions 1:1
• Attendees 200
• Speaker 8+

Speakers

• Gareth Lewis · Content Creator, Factor Creatively driven, strategic thinker, with a passion for story-telling & story-doing. Working to helping business leaders connect through meaningful and engaging experiences.
• Aoife Bullingham · Knowledge Manager, BMW Aoife’s 18 years of experience includes a number of fascinating, transformational projects including implementing the first electrical charging infrastructure across BMW’s Retailer network in time for the BMW i launch. Most recently, Aoife has been supporting BMW UK and BMW Financial Services as part of the contact centre transition team leading on implementing, migrating, training, operating and further developing the knowledge base system to support customer self-service and deliver quality, efficient Customer Interaction Centre operations.

Partners

• Verint

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