CCO Live UK March Edition

Overview

Once a month, industry leaders in CX will be at the Chief Customer Officer Live Series. They are committed to delivering transformation strategies that will build agility, speed, intelligence and innovation. CCO UK is a hub for all customer experience leaders, where you can gain insights, offer solutions or simply join as a silent observer!

What we will cover

• Data Driven Innovation Utilising data driven innovation to create an optimised customer experience
• Internal & External Alignment Synergies between employee experience and customer experience
• How to apply behavioural economics to drive greater customer experiences

Speakers

• Richard Rawlinson · CXO - Global Client Champion, Markets.com 20 glorious years of sales, team building, product building, coaching and management has led me into the wider commercial aspects of running trading business’ - regulation, operations, communications, building teams, and generally implementing winning Go-to-market strategies that put the customer 1st. I’ve developed plug and play, one to many and one to few methodologies, to grow top and bottom lines and provide maximum forward guidance and visibility to necessary stakeholders whilst always ensuring the customer journey and engagement is top priority.
• Trevor Gordon · Director - Global Omnichannel Retail, Sodexo Trevor Gordon is a digital, commercial, and customer leader who consistently delivers results through innovative use of customer insight, data, and technology to drive growth and improvement in highly challenging conditions. Extensive global experience across a wide range of sectors and high-profile brands ( Sodexo, Collinson, Vodafone, Vue Cinemas, Autotrader) on both client and agency side. I have helped multiple consumer brands reshape & scale their digital, omnichannel and ecommerce divisions. And worked to transform each business to make it better able to respond to the new consumer and digital landscape. Recent focus has been on delivering top & bottom-line growth by developing new experiences, strategies, propositions, products, solutions, services and business models for the digital age.
• Gabriella Lambert · Head of Customer Experience, Royal National Institute of Blind People Canadian-Costa Rican who has called London home for the last seven years. I’ve dedicated my career thus far to developing Customer Experience (CX) departments across the corporate and non-profit space. I’ve built three global CX departments: TransPerfect Translations, Contagious Communications and at the Royal National Institute of Blind People (RNIB). Building CX departments has been a passion of mine as your role becomes the pinnacle to an organization’s commercial, marketing, sales and communications strategies, among so much more. To a degree, many organizations still have quite a naissance view of CX, relating it to surveys or end of journey work, and it has been a wonderful experience to challenge that notion whenever I’ve joined a new organization! Happy to field any questions or help participants where possible.
• Gareth Lewis · Content Creator, Factor Creatively driven, strategic thinker, with a passion for story-telling & story-doing. Working to helping business leaders connect through meaningful and engaging experiences.
• Tomer Garzberg · Co-Founder, ybot Tomer Garzberg is the Co-Founder and CEO of ybot, an Automated Multilingual Contact Centre as a Service. His background involves designing, building and deploying custom AI and RPA applications for enterprise to achieve realisable operational savings and improved customer experiences.

Partners

• Verint · Event Partner

More events from this host

• Canva Melbourne Roundtable August 2026, Melbourne
• AI Systems Scale August 2026
• Agentic Brand Control August 2026, The Rocks
• Modern Govt Day September 2026, Canberra
• CTO Day | Melbourne September 2026, Southbank
• Beyond The Data Centre: Building Government At The Edge September 2026, Canberra
• Executive Confidence in Identity and Security September 2026, Chicago
• Secure Scalable Ecosystems September 2026, Sydney