CCO SEA Virtual Series - May Edition 2023
Hosted by Factor
- 500 attendees
- 12900 hours
Agenda
- The hottest Customer Experience Trends and how to deliver a positive ROI(CCO SEA Virtual Series) In this fireside chat, we will talk about how you can achieve great customer satisfaction while reducing spending, how to expedite growth, and how you can deliver value with your CX initiatives and go beyond achieving a positive ROI. We will cover the hottest CX Trends so you can benchmark your Customer Experience strategies against what the best-in-class are doing across industries.
- Customer Service Team Influences on the Overall Improvement of the Company(CCO SEA Virtual Series) Customers never stop evolving so nor should your CX, so what is the true value of brand development? Here we discuss: How agile ways of working can boost your CX design process and communication strategy Identifying & prioritising obstacles and opportunities
- The Digital Transformation Journey(CCO SEA Virtual Series) In this session we discuss: Developing a strategic framework for customer lifecycle. Embedding technological innovation to enable business strategy. Evolving the team with digital skills and embracing change.
- Finding Value Through Data(CCO SEA Virtual Series) Companies need to upgrade the IT architecture and invest in emerging technologies, to maximise data. In this session we discuss: Bringing data to the centre of all marketing activities. Collection vs usage of data. How to quantify your data.
- Is Customer Support Enough? Evolve Forward with Experience(CCO SEA Virtual Series) Although CX is one of the key sectors of organisation these days it is often overlooked. In this session we discuss: How to get the board and management to understand & buy into Use a quality framework for development of your team. Act upon regular employee feedback.
Partners
- Zendesk Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a customer service software company that designs solutions to help foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Learn more at www.zendesk.com.
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