CDO SEA Live Series - October Edition 2022
Defining your Data Strategy with Growth and Customer Experience in Mind
Hosted by Factor
- 500 attendees
- 31200 hours
Overview
The role of the Chief Data Officer has evolved over the years, with CDOs being tasked to develop a data strategy to drive innovation but not just for agility or more insights but for the greater good, that is customer experience.
What do we need to do as CDOs and data leaders in ensuring we have a data strategy that is aligned with not just growth but also enhanced customer experience?
Join us during this edition of the CDO Series as we look into:
What every CDO needs to do when defining the customer experience across the organisation
How CDOs should evolve their role in response to customer expectations
The short and mid-term challenges CDOs must be prepared to face
What to expect
- Half day program 10+ Speakers
- Sessions 10+
- Peer driven 1:1 conversations Live Interactions
- Attendees 150+
- 2 executive roundtables with over 40 leaders Sit-Down Executives
What we will cover
- Customer definition What every CDO needs to do when defining the customer experience across the organisation
- Evolving role of a CDO How CDOs should evolve their role in response to customer expectations
- CX & Data Innovation The synergies between CX and data innovation
- Challenges faced by CDOs How CDOs establish data strategy and direction for their company while keeping it aligned with its business objectives.
Agenda
- Why, Who and Who of MLOps(Plenary) Machine learning has become an increasingly essential component of big data analytics, business intelligence, predictive analytics , and more. According to VentureBeat, 75% of data science projects never make it into production.At the core, productionizing the machine learning models still contain critical gaps. These gaps get aggravated when you scale. We will first look at these challenges and the reasons why.Then we will look at industrialising AI with a modern MLOps approach where the isolated players with different skill sets would need to collaborate to scale AI.
- Evolve: Single Technology Modular Approach(Plenary) People are the very core of business. How can tech leaders understand the dynamics and help create a vision to implement it. Is single technology approach the right way to build future businesses? Effective analytics provides insight into the what and why and includes the factors that could help shape different outcomes. But the ‘how’ of analytics and which technology platform or platforms should be used we have very less clarity due to fundamental challenges in building analytics capability, including the pros and cons of investing in all-encompassing technology platforms. In this session Ion shares: What is a single technology modular approach? Organisations need to take small sprints before a marathon Simplifying the vision to ensure we focus on customers Shifting from a point-defense approach to a holistic framework
- The Democratization of Analytics(Plenary) Scale the Impact of Analytics Across the Organization It’s no secret that smart organizations want to make more decisions fueled by data and analytics – but relatively few have breakthrough success. A recent study showed that 99% of organizations are investing in big data and AI technologies but only 23% report being data driven. What’s the bottleneck? Complex disparate data silos, a lack of data and analytic talent, inefficient and manual processes, and a lack of data literacy remain top inhibitors. What if an organization could upskill its workforce so all business teams and knowledge workers could use data and analytics to solve their companies most vexing challenges? There is a way – a proven method – that helps organizations democratize analytics across an organization. Join this session to understand: • The stages of analytics maturity • The divide between people and technology • The unbalanced spending on data and analytics technologies • A better way to do things – democratize analytics
- Morning Tea & Networking Break(Plenary)
- Attracting & Retaining Tech Talent in New World(Plenary) In terms of digital transformation risks, two years ago, it was mainly about implementation of new technology and change management, allowing IT to boost productivity and create flexible workplaces. Rather, today’s debate focuses more on how to optimise outcomes and deliver organisational value from a change that has already taken place. In the current environment, where expectations for a great UX are high, innovation is accelerating in speed, and the industry is battling with shortage of skilled staff, rising wages, and the potential of a ‘great resignation', this topic is of high importance to Tech Executives.
- Driving Certainty with Your Data(Plenary) With constantly shifting economic and market conditions, every businesses wants to operate with certainty so they can navigate through unknowns and steer the organisation towards their goals. Having a complete and current view of your data creates trust and confidence, helping you get it right every time. In this session, learn how you can create certainty for your business with Active Intelligence, overcome the shortcomings of traditional, passive BI by delivering AI-powered insight from real-time data.
- Embedding a Data Driven Culture-Building the Value of Data as an Asset(Plenary) One of the most common challenges that companies face is changing the mindset and culture around people using data. The key to this challenge is in building up the organisation’s capabilities and ways of working to drive the levels of data literacy and usage. Embedding a data driven culture is not about solving the problem architecturally but its about people and running an agile culture. A data-driven culture can unlock ways of helping organisations plan for and proactively respond to challenges and changes in the business environment. Adopting a data-driven culture means that data should be treated as a resource that must be identified, owned and managed throughout its useful lifecycle. It is ultimately about building the value of Data as an asset. How do we get buy ins and how do we get the board to implement this culture Transformation of the HR professionals to HR consultants and their role in driving this culture The hybrid work model where we are more digitally present compared to being visibly present.
- Demonstrating Automation Values and Why it Can be Your Key to Success(Plenary) Synopsis: Automation, leveraging process Management and other technologies, has opened up new possibilities. The pace of adoption has been rapid. Institutions of all sizes globally are leveraging automation to drive value. When done right, automation has proven to deliver real benefits, join this session to explore the power of automation and why it could be your key to success: streamline processes improve efficiency & accuracy maximise compliance reduce costs improve productivity.
- Lunch Hour & Networking Break(Plenary)
- A CDO’s Field Guide to Finding Value in Data(Plenary) In the early years, CDOs mostly reported to technology leaders. However, Forrester Research indicates that in 2020, 42% of CDOs reported to their company’s CEO, revealing that the role had become more strategic and critical to the success of the company. To facilitate delivering analytics and insights for business innovation and value, CDOs are now tasked with overseeing the entire data value chain,2 from data capture or acquisition (including security and governance) to enabling data discovery and access.
- Securing the “New Normal”: How to Protect your Cloud, Workforce and Assets in the Post-Pandemic World(Plenary) The pandemic has presented chief information security officers (CISOs) and their teams with two immediate priorities. One is securing work-from-home arrangements on an unprecedented scale now that organizations have told employees to stop traveling and gathering. The other is maintaining the confidentiality, integrity, and availability of consumer-facing network traffic as volumes spike—partly as a result of the additional time people are spending at home. Recent discussions with cybersecurity leaders suggest that certain actions are especially helpful to fulfil these two priorities. In this presentation, Steven shares the technology modifications, employee engagement approaches, and process changes that cybersecurity leaders have found effective that will keep us thriving in the “new normal”: Data protection and reliance in a hybrid era Reinventing your data protection strategy in the work-from-home era Scaling data protection through secure storage
- Prioritizing Data as a Strategic Asset(Plenary) Data is a critical business asset, whether that's realized to its full potential is up to the business. How an enterprise prioritizes data as a strategic asset will determine its survival, growth potential, and competitive advantage. Having a true data management strategy to ensure quality, trustworthy data at scale will be key for businesses to drive increased revenue and outperform competitors. Join Rex Ahlstrom; CTO, EVP Innovation & Growth at Syniti, as he discussed on what are the cost and implication of bad data and how with improved data management, business executives can then make more informed decisions. Attendees will walk away with: Understanding data’s significance & value - why is it so important for businesses today? How data quality and company success are inextricably linked Combining quality data with the right choice of emerging tech to improve competitive advantage
- Innovate with Self-Service and Agility(Plenary) Self-service is designed to enable everyone to ask and answer their own questions using trusted data to make informed decisions. Governance is the combination of controls, roles, and repeatable processes that creates trust and confidence in data and analytics. In a successful self-service environment, the appropriate levels of governance create accountability and enable, rather than restrict, access to trusted content for users in your organization. Perhaps the most important principle when adopting modern analytics is that self-service and governance are not at odds with each other. IT and business stakeholders on the project team are responsible for defining data and content governance together. In this presentation, we will discuss how getting the right balance of flexibility and control can help realize the benefits of both self-service and governance.
- Afternoon Tea & Networking Break(Plenary)
- Creating a Proactive Buffer: Building a Culture Driven Tech Team(Plenary) Transformation capabilities are mostly cantered around Technology skills giving less importance to people or soft skills. A more comprehensive approach would be to inject company values, culture, mission and purpose while structuring the future ready tech teams. Having the base skill but the right attitude should become a critical aspect of hiring and companies today can no longer afford to work on long time lines. However it all boils down to the culture of an organisation as the need to drive the right behaviour in teams eventually flows from the top. With the shift to hybrid working models, modernising infrastructure is equally essential. It is important to identify the proven and valuable practices and guidelines to retain the workforce and support their learning curve. Innovation and collaboration have gained a renewed popularity and is a must for enhancing team performances and capabilities. Join us as Miao shares his passion on what successful culture driven Tech team transformations look like, and the most important pitfalls to watch out for. In this session we will discuss: Mentoring and Coaching teams to take on leadership positions Transforming Talent strategy and creating a proactive buffer Developing a meaningful partnership between Technology and the Business Value
- Using Technology to Curate Experiences(Plenary) Join Alvin Lim in this session as he shares an ambitious journey that aims at bridging the real and virtual world to create a trusted community. ARC Community uses NFTs as a token-gated membership model, with blockchain technology introduced to curate an authentic and safe environment for members. ARC is a members-only community bringing curated groups of people together with a common goal – collective value creation through collaboration. ARC seeks to build a borderless ‘city in the cloud’ where members with differing interests, ideas, skill sets, backgrounds, and knowledge can connect, collaborate, and create value collectively as a community. Alvin will further shares the future plans and the value of introducing a new technology backed networking ecosystem that encompasses online and offline experiences, while pushing online boundaries and enhancing the overall experience. Key takeaways: - reimagining the subscription model for membership with NFTs - using account-bound tokens as an unique identifier to token-gate membership - using web3 technology to create a thriving IRL and URL community
Speakers
Priya Naidu · CX Lead, Zuellig Pharma Priya has 18+ years experience helping organisations transform customer experience, operational processes and employee engagement. She is responsible for customer experience and design across all digital and data products at Zuellig Pharma.
Ion Mudreac · Chief Technology Officer (CTO), Advance Intelligence Group Ion has 20+ years of IT experience. He started his career in university as a lecturer, later moving to Japan, starting his startup, and later joining Merrill Lynch Tokyo Office. He was eventually transferred to Merrill Lynch Singapore to lead the Asia Pac Wealth Management IT teams. Later on, he joined Commerzbank and held various team lead global roles for eFX Connectivity and FX Option teams. In 2016 he joined Standard Chartered Bank, building a new digital bank in Hong Kong “MOX Bank, leading Cloud/SRE and Data Engineering teams. In 2019 he joined a startup Hooq Video Digital Streming, part of the Singtel Media Group. He managed SRE and Cloud Platform Development teams that supported 90+ million users. He worked at Singtel as Director of Cloud DevOps/SRE Development, and he is looking after Saas and Cloud Platform and DevOps/SRE for Singtel Enterprise Group.Zahina Bibi · Global Head of Analytics Transformation, Standard Chartered Currently delivering data and digital transformation across complex matrix financial services, embedding new target operating and service models across People Insights & Analytics solutions and wider HR. Passionate about colleagues and their experience with data and analytics across functions. UX focussed leader with an exceptional balance of technical and functional skills to influence C-suite and wider. Data and Analytics transformation expert covering a variety of sectors including Financial Services, Retail, Pharmacy, Funerals and Corporate Centres. An excellent Project, Change and Stakeholder Manager, skilled in leading and supporting business critical transformation from inception to delivery with a focus on execution. Skilled in leadership, coaching, change and management, with successful engagement of teams across multiple locations and cultures.
Alvin Lim · Head of Community, ARC A pioneering blogger, marketer, content creator and community builder, Alvin sees himself as a curator – of all things intriguing, off-beat and mind-opening. Alvinology.com is a light-hearted travel, food, lifestyle and entertainment content portal which Alvin started in 2007 as a one-man blog. It is now managed by a team of experienced media professionals and is one of the top content portal in Singapore and the region. He is Executive Director of AM Collective, a digital and social media company that owns, operates and represents various online and mobile sites like Alvinology.com, Asia361.com and the SGBusLeh app.
Ranjit Ramachandran · Solutions Engineer, Nintex Ranjit comes with extensive 13 years of experience in digitally transforming customers in both Public and Commercial sector in Asia Pacific Region. He has been using Nintex for more than 8 years now and has he been involved in many intelligent automation programs wherein we have bought in AI and ML features on Nintex using Nintex connectors and extensions. It fascinates him to see how organisations are adapting to the new digital era and are eager to bring in a continuous flow of transformation.
Benjamin Tan · Principal Solution Engineer - ASEAN, Tableau at Salesforce For the past decade, Benjamin has been immersed in the business intelligence industry with extensive knowledge and experience in data preparation, data warehousing, enterprise reporting and data visualization. His passion for modern data analytics led him to the mastery of Tableau over the last 5 years. He has been active in supporting requirements from the government, insurance and healthcare clients, and continues to help many organizations realize their data discovery capabilities and be empowered with fresh insights to improve outcomes.
Re Ahlstrom · CTO, EVP Innovation & Growth, Syniti Seasoned executive with strategic vision and ability to execute. Highly successful in leading organizations during growth and turnaround stages through influence and action. Operational experience across a broad range of executive roles including CEO, CSO, CTO, CMO, global operations, strategic partnerships, technology and strategy. History of delivering results based on long-range planning with a high degree of accuracy. Built corporate structures and executive teams from the ground up; extremely low attrition rates, high morale and company loyalty. Financially savvy with full P&L responsibility. Diverse market and business development expertise across Enterprise Software, Cloud, ERP, Healthcare, Telecommunications and Aerospace & Defense sectors. BSEE and MSEE degrees. Specialties: • Creative, strategic thinker on a broad range of businesses and technologies • Complex M&A, contract negotiation and partnership strategy experience • P&L responsibility including raising capital across private and venture networks • Due diligence experience in evaluating businesses/investment opportunities for VC firms • Deep technical and engineering background within many market segments • Continual focus on revenue growth and cost containment
Partners
- Syniti Syniti enables agile enterprises with silo-free enterprise data management that helps turn complex data challenges into competitive advantages. With a unified, learning platform and one of the world’s largest teams of data-focused experts, enterprises and global alliance partners choose Syniti when they require trusted data to ignite business growth and reduce risks. Syniti is a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 99.7% client success rate across thousands of complex data projects and initiatives.
Qlik Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private SaaS company, Qlik offers an Active Intelligence platform, delivering end-to-end, real-time data integration and analytics cloud solutions to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik does business in more than 100 countries and serves over 50,000 customers around the world.- Dataiku Dataiku is the centralized data platform that moves businesses along their data journey from analytics at scale to enterprise AI. By providing a common ground for data experts and explorers, a repository of best practices, shortcuts to machine learning and AI deployment/management, and a centralized, controlled environment, Dataiku is the catalyst for data-powered companies. Customers like Unilever, GE, and Comcast use Dataiku to ensure they are moving quickly and growing exponentially along with the amount of data they’re collecting. By removing roadblocks, Dataiku ensures more opportunity for business-impacting models and creative solutions, allowing teams to work faster and smarter.
- Alteryx Alteryx, the Analytics Automation company, is focused on enabling every person to transform data into a breakthrough. Alteryx unifies analytics, data science and business process automation in one, end-to-end platform to accelerate digital transformation and shape the future of analytic process automation (APA™). Bringing data, processes and people together in a converged approach, the Alteryx APA Platform™ enables high-impact business outcomes and rapid upskilling of people across the organization. The human-centered platform transforms how businesses leverage their data assets and automate processes to generate workforce efficiencies, top-line growth and optimize costs.
- Snowflake Snowflake delivers the Data Cloud — a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing. Join Snowflake customers, partners, and data providers already taking their businesses to new frontiers in the Data Cloud.
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