CHRO ANZ Series - February Edition 2023
Organisational Design and Change Management in 2023
Hosted by Factor
- 200 attendees
- 27000 hours
Overview
Digital transformation mixed with economic uncertainty and yet again political tensions have led to unheard levels of disruption and change. As such, organisational design and change management remain a top priority for CHROs, especially now, as businesses are experiences the fallout of extreme change and uncertainty.
As such, change fatigue has clear ramifications. And now, HR leaders must help employees to navigate change and mitigate the impact that change may have on their work and, more importantly, their well-being.
Join us during edition of the CHRO Series as we get together to discuss:
• Employee experience and Identify internal roles to achieve goals
• Leader and manager effectiveness and how we can prepare for better leadership
• Future of work and what 2023 means for that trajectory. Do we go back or do move forward?
• Doing more with less and what automation can help CHROs achieve
What to expect
- Speakers 20+
- Practitioner : Vendor 20:1
- In-deep Interactions 1:1
- 20+ Full Day Program
- In-person attendees 150+
What we will cover
- Future of work Future of work and what 2023 means for that trajectory. Do we go back or do move forward?
- Leadership Leader and manager effectiveness and how we can prepare for better leadership
- HR Automation Doing more with less and what automation can help CHROs achieve
- Employee experience Employee experience and Identify internal roles to achieve goals.
Agenda
- Registration & Coffee(CHRO Sit-Down)
- Welcome address and Introduction by Sit-Down(CHRO Sit-Down)
- Why a digital-first strategy is essential to meet customers in their channel of choice(CHRO Sit-Down) Contact centre organisations increasingly need to intelligently meet their customers wherever their journey begins, including in the channel, or channels, of their choice. In this session, Cameron Adams, Director – CCaaS and Digital Solutions Engineering, NICE, will discuss how the latest customer experience (CX) solutions can empower contact centre organisations to create personalised, efficient experiences across the entire customer journey. Join this session to learn: - Why an integrated omnichannel solution is essential to meet customers in their channel of choice - How taking a digital-first approach is helping a large multinational insurance company achieve next-generation engagement - How artificial intelligence (AI) and digital self-service helps customers like Scope deliver frictionless CX.
- Why the Relationship Between EX & CX Can’t Be Ignored.(CHRO Sit-Down) Customer experience (CX) and employee experience (EX) are very closely connected. Any business leader worth their salt will tell you that if you treat your employees right, they will take care of your customers. If your staff feel supported, they are far more likely to create better customer experiences. It’s a simple message that sometimes gets lost as enterprises everywhere work overtime to provide the best service to their customer base while not spending enough time on making sure their staff are engaged. Join Sit-Down’s Director of Research & Production, Byron Connolly, and leading contact centre executives for a panel discussion on why the relationship between EX and CX can’t be ignored. Panelists will discuss: Why knowing your staff is just as importance as knowing your customers. The methods they use to ensure employees feel valued before they tackle customer experience. How investment in EX results in a corresponding increase in revenue and profitability.
- Customer Centricity 3.0- Strativity(CHRO Sit-Down) The new paradigm in customer centricity that challenges leaders to take their organisations to the next level in terms of behaviour, insight-driven decisioning, visibility and purpose
- Morning Tea & Networking Break(CHRO Sit-Down)
- Leveraging Presence to Deliver Excellence(CHRO Sit-Down) Desire to have high potential talent on your team but don't have a bottomless budget! Leverage your strengths and expand your wings. Joining us in this session, is Arti Kumar, of Hyster Yale Group. Arti will be discussing how to take advantage of your geographical presence and to optimise your position as a global business Utilising your talent at various geographical locations, while keeping in mind the political and economic state of each region. Please join us to learn more on: Thinking as a global business but acting in a regional capacity Spreading your footprint while managing costs and without compromising on customer experience Establishing a footprint in an emerging market
- Navigating Workforce Challenges in a Not-for-profit Organisation(CHRO Sit-Down) The global skills crisis has made it difficult for most enterprises to find the right people for roles across the board and the pressure to recruit is even greater for organisations in the aged care sector. Join Uniting’s Chief People Officer, Anat Hassner, as she discusses how she retains staff in an environment where roles and responsibilities are highly demanding and career paths limited. Join this session to gain insights into: How to take a more integrated approach to managing your workforce in the NFP sector Dealing with changes to government policies that impact staffing.
- Identify and Develop Your Leaders in and for an Uncertain Time(CHRO Sit-Down) The working world has experienced rapid change and organisations have had to adapt to new ways of working, higher expectations from customers, partners and employees, and ongoing uncertainty. During this time, leaders play a critical role because of the exponential impact they have – by inspiring others, leading change, developing talent all whilst ensuring the organisation is set up to meet its goals! In this session, Alokita Shankhar from LinkedIn will discuss how you can best identify and develop your leaders in and for an uncertain time. Join this session to gain insights into: Must-have elements of your leadership and talent frameworks Common leadership identification & development challenges and what you can do to overcome them Ongoing integration of adaptive and agile leadership behaviours
- What Labor’s Industrial Relations Changes Mean for The CHRO(CHRO Sit-Down) In this session, Jude Gibson, General Manager, Workplace Relations at The Salvation Army will discuss how current government regulations, fixed-term contracts and equal pay structures will impact staff turnover and retention across Australia’s organisations. He will talk about the impact that these industrial relations changes will have on organisations with limited resources and a workforce that does not yet align with these major reforms. Join this session to gain insights into: How you need to respond to these changes as a CHRO How changes in the marketplace inform your HR strategy Strategies to best navigate through a tight labour market.
- Lunch & Networking Break(CHRO Sit-Down)
- When We Operate in The Unknown, The Challenge Can be The Opportunity.(CHRO Sit-Down) What is your strategy about the future of work for your organisation, bearing in mind economic impact and uncertainties during challenging times? Consider the current way of things, with a focus on the trajectory of what that might look like in terms in the near future. What impacts like skill shortages will have, and the work models that organisations may take on. In this session, Anviti Sangwan of LHH will be discussing how different business branches can assist each other in an environment where cutbacks and skill shortages are the norm, and how you can harmonise different geographical factors to your benefit. Please join us to hear about: Optimal business operations Change of mindset based on your geographical placement Sailing through uncharted waters in times of economic crisis
- Building an Effective Post-Pandemic Workplace Culture.(CHRO Sit-Down) Since the pandemic hit in early 2020, enterprises have progressively moved to more flexible, hybrid work environments where staff alternate between the office, their homes, and other remote locations. Robin Elliott, Head of HR Pacific at Nilfisk and Director at ElliottHR, will talk through her journey of building the ‘social experience’ in a hybrid working world and making sure people stay connected and present. Robin rightly believes that people are the reason organisations are successful. Join this session to gain insights into: How to create workplace cultures that are engaging and productive Embracing and Managing the New Why a compelling EVP is as important as ever.
- Dealing with the Talent Shortage(CHRO Sit-Down) Just about every organisation across Australia is having problems finding staff, whether in the tech sector or non-for-profit. Join Robin Elliot, Head of HR at Nilfisk and Jude Gibson, Acting Chief Human Resource Officer at The Salvation Army, as they discuss how they are dealing with the skills crisis.
- End of Day & Closing Remarks by Sit-Down(CHRO Sit-Down)
Speakers
Anviti Sangwan · Global Head of HR, LHH Performance driven professional with over 17+ years expertise in Human Resources Management. Strategy developer of innovative HR initiatives to boost organisational growth and company profits. A creative thinker, problem solver and decision maker who effectively balances the needs of employees and the mission of the organisation. Strong thought leader in the fields of diversity and digitalisation of HR solutions to promote employee effectiveness and productivity. Strong communication, interpersonal relations, mentoring, negotiation and organisational skills. Result oriented leader with strong track record of performance in culture transformation with high paced organisations.
Arti Kumar · Vice President Human Resources, Hyster-Yale Group Our future is our talent! Attracting, engaging and developing talent becomes the cornerstone of all successful businesses. As a HR and Business Leader, who is passionate in the areas of people and organizational development, I gain greatest satisfaction by trying new, and creative things to go with the traditional, tried and tested models and theories. People are unique and understanding and leveraging their uniqueness helps drive high performance and engagement. One of our biggest competitive advantage comes from our people and I like to take a pragmatic approach to supporting the business and our people in helping us meet the objectives especially in this everchanging dynamic environment. I represent the talent agenda at the executive table and come with a business savvy outlook to consider the best alternatives for the business and our people.
Anat Hassner · Chief People Officer, Uniting Global HR and Transformation professional with several years experience across EMEA and APAC regions in a variety of industry sectors including: Management Consulting (both on-shore and off-shoring), Technology, Retail, Transport, Agriculture, Property, Construction and Government. Proven track record working in fast paced environments; managing transformations, HR operations, strategic planning, organisational design & development, Consulting, learning and development, recruitment and Change Management systems implementation and support, with significant experience working at both the business and IT levels. Strategic leader who builds strong relationships and delivers results aligned to objectives whilst maintaining a high level of integrity
Robin Elliott · Head of HR - Pacific, Nilfisk People and Culture Specialist with extensive experience building HR functions and programs that facilitate commercial outcomes. Proven leader and NED with 15+ years experience at executive team and board level, gained in a diverse range of businesses and industries. Known for building engaged and profitable cultures based on individual empowerment and high performing teams. Recognised as an expert in leading others through change and development programs to deliver personal and business transformation.Alokita Shankhar · HO Talent Management APAC, Linked I am an Organisational Development practitioner with more than 15 years' experience in the Financial Services and Tech industries. I use my passion for learning, interest in data and analytics, and love for collaboration to drive people & talent strategies across organisations. I am energised by organisational talent challenges that require strategic and creative thinking, and get a great sense of satisfaction from solving them by designing practical and impactful talent plans and solutions. I absolutely love what I do!
Jo Moxey · National General Manager Customer Care, Westpac
Partners
- Nice NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
- Strativity For over 20 years, Strativity Group has led hundreds of organisations around the world into a new era of strategy, creativity and customer-centricity. We have impacted millions of customers and employees and created over $3B in commercial value. We take a disciplined, holistic approach to both design and activation, fostering profound cultural changes that support both the journey of a customer and the profitability of a business. We are expert analysts, insightful strategists, and action-oriented consultants, all focused on a single objective: building businesses by creating new value for customers, promoting excellence in customer interactions, and fostering a lasting commitment to exceptional customer experiences.
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