CHRO ANZ Series - March Edition 2023
Organisational Design and Change Management in 2023
Hosted by Factor
- 500 attendees
- 27600 hours
Overview
Digital transformation mixed with economic uncertainty and yet again political tensions have led to unheard levels of disruption and change. As such, organisational design and change management remain a top priority for CHROs, especially now, as businesses are experiences the fallout of extreme change and uncertainty.
As such, change fatigue has clear ramifications. And now, HR leaders must help employees to navigate change and mitigate the impact that change may have on their work and, more importantly, their well-being.
Join us during edition of the CHRO Series as we get together to discuss:
• Employee experience and Identify internal roles to achieve goals
• Leader and manager effectiveness and how we can prepare for better leadership
• Future of work and what 2023 means for that trajectory. Do we go back or do move forward?
• Doing more with less and what automation can help CHROs achieve
What to expect
- Practitioner : Vendor 20:1
- In-person attendees 150+
- Speakers 20+
- In-deep Interactions 1:1
- 20+ Full Day Program
What we will cover
- Future of work Future of work and what 2023 means for that trajectory. Do we go back or do move forward?
- HR Automation Doing more with less and what automation can help CHROs achieve
- Leadership Leader and manager effectiveness and how we can prepare for better leadership
- Employee experience Employee experience and Identify internal roles to achieve goals.
Agenda
- Registration & Coffee(CHRO Sit-Down)
- Welcome address and Introduction by Sit-Down(CHRO Sit-Down)
- Customer Centricity 3.0 - Strativity(CHRO Sit-Down)
- Why the Relationship between EX & CX Can’t Be Ignored.(CHRO Sit-Down) Customer experience (CX) and employee experience (EX) are very closely connected. Any business leader worth their salt will tell you that if you treat your employees right, they will take care of your customers. If your staff feel supported, they are far more likely to create better customer experiences. It’s a simple message that sometimes gets lost as enterprises everywhere work overtime to provide the best service to their customer base while not spending enough time on making sure their staff are engaged. Join Sit-Down’s Director of Research & Production, Byron Connolly, and leading contact centre executives for a panel discussion on why the relationship between EX and CX can’t be ignored. Panelists will discuss: Why knowing your staff is just as importance as knowing your customers. The methods they use to ensure employees feel valued before they tackle customer experience. How investment in EX results in a corresponding increase in revenue and profitability.
- Fireside Chat: Building Effective Leaders at Every Level of the Modern Workforce(CHRO Sit-Down) Leadership is the foundation of every business. And as businesses look to retain top talent and fill the talent pipeline, building effective leaders has become an integral part of skilling across the organisation. In a world that has become rapidly virtualised, real-world leadership application training, such as digital coaching, has started to play an Increasingly critical role in the employee lifecycle. Hear from Skillsoft and a panel of your peers to learn about the evolution of leadership development in today’s workplace, how to scale leadership training across the organisation, and modern, hands-on leadership training tactics that will ensure your employees succeed.
- Morning Tea & Networking Break(CHRO Sit-Down)
- Designing a Workforce that Simplifies Roles to Optimise Growth.(CHRO Sit-Down) We’ve all been in circumstances where we’ve seen organisations not utilise their employees in their full potential or using them to their full potential but in the wrong role. Joining us as the Human Resources Director at General Mills, Shontel Turner will be speaking to us about the organisation’s simplification process, this strategy simply uses 20% of the company’s workforce to reinvest back into the business by putting the team to growth facing initiatives. Join this session to gain insights to: Using your team to their fullest potential. Enhancing your strategies and workplace.
- Why Your Employer Brand & Employee Value Proposition are your Best People Strategies for 2023(CHRO Sit-Down) Some of the early market predictions for 2023 centre heavily around retention being your best recruitment strategy and the importance of building a people first employer brand. With this in mind, irrespective of your businesses strategic priorities, chances are you are highly likely this year to either want to retain your top talent and/or attract the best talent. Your Employer Brand and Employee Value Proposition (EVP) are fundamental to this. During this connection Simone Strachan, Head of talent at Sportsbet, will kick off with some key context about each (because many people still don’t truly understand at the crux of it what these spaces are about), the impacts and possible return on investment to the people space and broader business by channelling some well planned resource or energy strategically into the space and most importantly things that your teams can do now and into the future to begin to have an immediate impact.
- Enhancing the Overall People Experience by Evolving Culture(CHRO Sit-Down) Eva Pool, Head of People Experience at The Country Road Group will be discussing how she creates a seamless employee experience for the organisation’s full time and casual staff. Join this discussion to gain insights to: Approach to creating a roadmap for facilitating culture shifts. Cultural shifts and key enabler. Communicating the change and engaging the entire workforce.
- Future of Work in a Complex Multilayered Organisation.(CHRO Sit-Down) In an organisation with multiple business streams and location and a constricted financial setting, Uniting Vic Tas have increased engagement through encouraging flexibility led by leaders. The session will cover: Engaging teams through change Using flexibility as an EVP Effective Change Management in a multi-site environment
- Lunch & Networking Break(CHRO Sit-Down)
- Fireside Chat: When Hybrid Work Doesn’t Work(CHRO Sit-Down) Many organisations are crowing about their ability to offer workers more flexible hybrid work environments. It is a particularly attractive proposition for employees at just about every stage of their careers; an opportunity to use collaboration technologies to do their work, at least a couple of days a week, at locations away from the office. But there’s another side to hybrid work. Workers across many industries, such as manufacturing, retail and hospitality, need to be at the same place every day to do their jobs effectively. Most frontline workers don’t have access to hybrid working and for those that do, is it delivering on the promise Join Deborah Seeber, Chief People Officer at Nando’s Australia & New Zealand and Byron Connolly, Director of Research and Production at Sit-Down as they discuss the situations when hybrid work doesn’t work. They will discuss: What people are really missing out on when they work remotely most or all of the time. Why permanent remote working or hybrid arrangements are potentially disastrous for young people who won’t benefit from ‘learning by osmosis’ when they interact face-to-face with senior leaders. How you manage when you have different work environments for different work groups Why in-person communication is vital for any organisation, but especially in the hospitality sector.
- The Future of Work: Building a Fit for Purpose Function.(CHRO Sit-Down) At 1853i the approach to The Future of Work is to create an environment of iteration, learning, collaboration and speed. Join us, as the Chief People Officer, Nadia Jefferys, discusses her take on HR being action-oriented and staying free of unnecessary process and bureaucracy .
- Creating a Better Employee Experience for Contractors(CHRO Sit-Down) Melissa Wong, Chief People Officer at medical centre group, Myhealth, believes in creating a seamless experience for all contracted employees across the organisation. Join Melissa as she discusses how she creates a flexible and compelling environment to attract and retain a workforce in the demanding healthcare sector.
- The Future of Work is Hybrid(CHRO Sit-Down) Over the past two years, enterprises have been forced to change their work environments to accommodate staff who want to alternate between the office and their homes and other remote locations. Hybrid work is here to stay and organisations that demand staff come into the office every day are going to be less attractive particularly to younger Australians who have different ideas about work. Join Shane Leversha, Head of People and Culture at Uniting Vic.Tas and Raj Tapper, Group Chief People Officer and Board Director at Clemenger as they discuss new hybrid work environments at their respective organisations.
- End of Day & Closing Remarks by Sit-Down(CHRO Sit-Down)
- Post Sit-Down Networking Drinks(CHRO Sit-Down)
Speakers
Shane Leversha · Head of People and Culture, Uniting Vic.Tas I am a versitile and experienced Human Resources professional with the ability to operate strategically and operationally. My 20 years of human resources experience include: - building high performing teams; providing clear expectations of delivery, providing regular feedback and creating structures that support service delivery - strategy development including organisation wide human resources strategy and specific strategic interventions (ie. industrial relations and talent management); establishing human resources objectives to support strategy - driving and leading change/project management of large scale structural changes and organisational culture - organisational development including engagement surveys, designing accredited leadership development programs, DISC team work and coaching - business partnering and leadership of business partnering functions - policy and procedure development - employee/industrial relations including resolution of high level industrial issues in commission/tribunals - leadership of occupational health and safety - management of workcover issues including conciliation - strategic workforce planning - human resources analytics and action planning leading to significant progress on key metrics - remuneration and benefits reviews and implementation of 'job families' classification structure - leadership of recruitment and selection including long term strategic sourcing strategies - managing budgets of up to $6m - using Lean methodology to improve processes and practices - high level interpersonal and communication skills
Deborah Seeber · Chief People Officer, Nando's ANZ A senior people and operational leader with demonstrated experience in a range of industries and across the globe. A versatile leader with skills in strategy, organisation design, communications and change leadership.
Melissa Wong · Chief People Officer, Myhealth
Nadia Jefferys · Chief People Officer, 1835i Partnership & collaboration through commercial understanding, efficiency, empathy and curiosity - Leveraging more than 20 years experience in strategic HR partnering in investment banking, the energy sector & financial services across a broad range of business areas in multiple jurisdictions. I thrive on partnering with leaders to support business performance through their people. I am confident in understanding and interpreting business priorities and passionate about fostering a business partner function with a commercial understanding. Through an understanding of the product or service provided by a client group, I believe optimal people solutions are implemented to leverage maximum benefit for individuals, teams and the business.Eva Pool · Head of People Experience, Country Road Group I am passionate about creating a culture of inclusion and belonging, and leveraging people and leadership to drive better business performance, customer satisfaction and employee experience. I enjoy a challenging environment, continuous learning, being pushed out of my comfort zone and having fun while working hard.
Sarah Nayton · Head of People Business Partnering, Country Road Group
simone strachan · Head of Talent, Sportsbet
Karen Clydesdale · Head of Customer Experience, Tennis Australia "Passionate about creating a customer first/data driven culture to create memorable end to end customer experiences (physical & digital). Enabling teams to embrace customer centric ways of working to inform new or existing products and event experiences. Provide world class Customer Service"
Brad Meehan · Managing Director, Strativity Brad is the Managing Director of Strativity Group. He has been at the forefront of helping organisations drive customer centric change for over 15 years. He advises leading brands globally and locally on how they can evolve their strategies and adapt their operations to deliver differentiated value and experiences. Brad brings expertise in strategy development, design thinking, operating model alignment, analytics, the psychology of change and large scale transformation programs. Prior to a move into consulting, he held executive roles in customer strategy and transformation in the financial services sector. He gained his MBA with distinction from Queensland University of Technology (QUT) in 2007 and has completed Harvard Business School Leadership Programs in Customer-Centric Strategy, Competitive Strategy and Change. Brad has also lectured in QUT’s MBA program in the fields of strategy and customer experience management and is a sought after speaker both locally and internationally.
Partners
- Skillsoft Skillsoft (NYSE: SKIL) delivers transformative learning experiences that propel organizations and people to grow together. The Company partners with enterprise organizations and serves a global community of learners to prepare today’s employees for tomorrow’s economy. With Skillsoft, customers gain access to blended, multimodal learning experiences that do more than build skills, they grow a more capable, adaptive, and engaged workforce. Through a portfolio of best-in-class content, a platform that is personalized and connected to customer needs, world-class tech and a broad ecosystem of partners, Skillsoft drives continuous growth and performance for employees and their organizations by overcoming critical skill gaps and unlocking human potential. Learn more at www.skillsoft.com
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