Customer Experience Management Live UK September
Capitalising on Data to Deliver ROI and Improve CX
Hosted by Factor
- 500 attendees
- 7800 hours
What to expect
- Sessions
- Attendees 200+
- Hours
- Live Interactions
- Live Interactions 1:1
What we will cover
- Accelerate Innovation and Drive Transformation
- Understand How Technologies Can Bring You Closer to Your Customers
- Gain Trust to Achieve Exceptional CX
- Stay Relevant by Delivering Data Driven Engagements
Agenda
- Using Video Marketing to Drive Customer Engagement(Plenary Room) Digital transformation is compelling businesses to change their business models and adapt to the new market reality. Surprisingly, it’s not the companies that are driving this change. Instead, the change is being driven by the customers according to their preferences and needs. Two-thirds of the CEOs of companies across the globe have shifted their focus from traditional, offline strategies to modern digital strategies like visual engagement tools to improve the customer experience. Did you Know: 92% of marketers say that video is an integral part of their marketing strategy, showing that the importance of video is only increasing 84% of people say that they’ve been convinced to buy a product or service by watching a brand’s video There has been an 800% increase in global watch time of ad-supported and purchased feature-length movies in the past year It is estimated that the average person will spend 100 minutes every day watching online videos in 2021 TechM is geared to tap on the most consumed and lucrative customer interaction medium which is Video. We have a Digital-First Customer-Centric offering that is design, curated, built and deployed to deliver a quick, crisp customized video that can be viewed across channels. Our offering can be leveraged across the entire customer journey to impact key metrics such as i mproved s ales c onversion, en hance o nboarding or Purchase experience, s eamless i nteractive s upport, i ncrease c ustomer l ifetime v alue and r educe customer c hurn. Tech Mahindra brings you: An Innovative customer centric solution on the most consumed channel Deep domain expertise with a ready stack of use cases Value delivered by declining costs to serve, enhanced customer lifetime experience and reduced churn
- Keynote: How To Lead A Customer-Centric Revolution(Plenary Room)
- Evolve and Optimise Your Customer and Digital Experience(Plenary Room) The notion of CX and customer expectations are an ever-changing concept, but over the past 18 months they’ve accelerated like never before. Most likely your business has already invested in improving your overall CX, but... Are you moving fast enough? And are you thinking about CX in the right way? How can you consistently deliver great CX when in a world you’re no longer in full control of conversations and channels? Join Global Head of Business Value Consulting at Khoros, Grigor Kotzev for: Expert insights on why CX should be the top priority of every C-suite executive Actionable takeaways: on how brands can keep pace and pre-empt the evolution of digital customer experience & meet customer needs A new perspective: how you can rethink your customer experience strategy
- Keynote: What’s the Ideal Blend of Technology, Talent, and Omnichannel Strategies to Enable Agility and Promote Experience Innovations?(Plenary Room)
- Keynote: Building Resiliency and Sustainability To Thrive Post-Covid(Plenary Room) The pandemic is shifting digital and data priorities, however the importance of business reputation and other intangible business assets have also come to the fore. What does this mean for future boardroom agendas? How to create and foster an adaptive and agile culture How to thrive in the digital age
- Panel: How To Evolve Your Brand Strategy To Resonate With Customers(Plenary Room) To deliver personalised and engaging brand experience to customers, CCO’s must work collaboratively with customer-facing functions like sales and customer support as well as be an influential leader throughout the customer journey with the brand. This session will address: Effective strategies to communicate with customer through digital channels How to best use technology to attract and retain loyal customers Building digital capabilities to personalise marketing communications to engage with customers
Speakers
Loan Kiss · Portfolio Manager, Sit-Down I am a strong conference/events and content management professional, with 11+ years experience in managing commercial conferences, content and event production teams. I have successfully launched and grown conference and content programs across a range of industries. I have a strong track record in launching new events and growing annual large scale events.Karim Derrick · Product and Innovation Director, Kennedys Karim is Product and Innovation Director at Kennedys IQ, our new technology driven company, wholly owned by Kennedys, that provides innovative solutions for insurance companies and large corporates to help them manage claims efficiently.
Partners
- Khoros Khoros is a global leader in digital-first customer engagement software. We build enterprise software for digital customer service, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience. Over 2,000 brands, including 52 of the Interbrand 100 companies, use Khoros to create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast and Lithium, is part of Vista Equity Partners with nine offices globally.
- Tech Mahindra Enabling clients with unprecedented advantage in bringing profound customer insights, technology enablers, operations capabilities to help transform & partner in their pursuit to embrace Digital disruption. We offer improved connected experience across the customer lifecycle with an interplay of digital strategies across multiple channels.
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