Field Service Live ANZ May Edition

Overview

Field Service Live Series is hosted monthly where field service leaders come together to connect, learn and gain insights on innovative approaches to streamline their service operations and improve their on-field workforce. During this edition we will discuss:

Creating A Robust Strategy Towards Both Transformation & Innovation

Leveraging Mobility to Gain More Control & Efficiency

Leveraging Operational Intelligence To Increase Mobile Performance

Strategies to Use Available Resources, Increase Field Staff Productivity

What to expect

• Sessions
• Hours
• Attendees 150+
• Live Face-time Interactions 1:1

What we will cover

• Transformational leadership through times of change
• Best practices of customer delivery
• Leverage technologies to improve productivity and efficiency
• Aligning field services management to your business

Speakers

• Gareth Lewis · Content Creator, Factor Creatively driven, strategic thinker, with a passion for story-telling & story-doing. Working to helping business leaders connect through meaningful and engaging experiences.
• Alex Lassauniere · GM - IT Innovation & Architecture, Coates Hire Alex is Group Manager – IT Innovation & Architecture at Coates Hire, where he has been working the last 11 years. He touched pretty much all parts of the business providing technology solutions and roadmaps to different stakeholders. Before that, he worked as a commercial developer for iSolutions implementing parts of their Enterprise Asset Management called AMT. Alex actually started as a mechanical engineer and holds a PhD in Artificial Intelligence Apart from having delved into multiple engineering fields, he has somewhat specialised in asset management and rental. On the side, Alex is a 3rd dan taekwondo black belt, a scout leader and enjoys scuba diving.
• John Ranalli · Principal Product Manager, Field Service, Oracle John Ranalli is a Principal Product Manager at Oracle, as part of Product Strategy for CX Service, with an industry focus on Field Service. With over 14 years of experience working in the CX and service space, John is an expert in field service with over 8 years of experience and expertise with Oracle Field Service (TOA Technologies, acquired by Oracle); an enterprise-class SaaS solution that is used in over 55 countries.
• Jeffrey Wartgow · VP Product Management, Oracle Jeffrey Wartgow is Vice President of CX Product Management looking after Oracle’s CX Service products. He and his teams are currently on a mission to predict the future of customer experience. Before joining Oracle, Jeff was with TOA Technologies (acquired by Oracle) where he served as the vice president of product marketing, as well as vice president of channels and alliances. Before joining TOA, Jeffrey spent two and a half years as a Director at FTI Consulting in San Francisco, where he was charged with developing the company’s first formal partner program. Prior to FTI, Jeffrey served seven years with Dell Inc. During this time he managed Dell’s Strategic Alliances for Europe, the Middle East and Africa as well as Dell’s New Partner Evaluation program. Jeffrey also led Dell’s Competitive Intelligence team focusing on enterprise products. With more than 15 years of experience in diverse roles across the technology industry, Jeffrey is an expert on mobility, predictive analytics, big data, enterprise cloud computing, technology ecosystems, partnerships and integrations, and the dynamic relationship between hardware, software and services in enterprise IT architecture.

Partners

• Skedulo
• IFS
• Oracle

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