Field Service SEA Live November Edition 2021

Overview

Field Service Live Series is hosted monthly where field service leaders come together to connect, learn and gain insights on innovative approaches to streamline their service operations and improve their on-field workforce. This month's series will address the following topics:

How to effectively utilise technology to boost productivity

Achieve field services excellence and client-centric mobile workforce

How to differentiate your services to exceed customer expectations

What to expect

• Speakers 8+
• Virtual Attendees 200+
• Live Interactions 1:1

What we will cover

• Technology adoption and innovation How to effectively utilise technology to boost productivity
• Best practices in field operations delivery Innovative strategies to achieve field service excellence and client-centric mobile workforce
• Attraction and retention strategies How to attract and retain the right people for on-site field management
• Enhance customer service excellence How to differentiate your services to exceed customer expectations

Agenda

• 0:00 pm Digital Evolution of Field Services(Plenary) Deliver future of service with predictive digital field service and turning service into revenue.
• 0:24 pm Keynote: Digitally Transforming Your Service Organization to Deliver Customer Delight(Plenary) Organisations and customers are adopting digital technologies at a rapid pace. This session will address: Improving customer service strategy and delivery model Developing new capabilities to create a competitive edge Driving new services growth from connected devices
• 0:46 pm Spotlight Speaker - Ryan Tuckwood - How to Achieve Your Goals for Long-term Success(Plenary) Join global sales coach and leader Ryan Tuckwood (SWISH Co-Founder and CEO) as he takes us on a dynamic, inter-active session on goals setting for leaders as we head into 2022. Without goals, we have no clear direction, Ryan will help to transform your mindset and help you develop both personally and professionally. This session will focus on: Habits and behaviours Infinite goal setting How to increase your productivity / your teams productivity
• 1:12 pm Keynote: How To Create The Culture Of Innovation In Field Services(Plenary) Organisations must focus on employee experience and culture of the business in order to effectively implement change. Without a strong foundational culture and the support of staff organisation-wide, no technology investment can succeed. This session will cover the following: Including field staff to become integral part of your change transformation Improving productivity and better employee engagement Training and upskilling your field operations staff
• 1:29 pm Panel: How Is Remote Working Impacting Skills Gap of Field Technicians(Plenary) How will emerging trends impact the way you recruit, engage, and retain field staff? Join this panel session to address: Understanding the importance of having the right people for on-site field management Successful recruitment and retention strategies Building talent pipeline for field service delivery
• 1:55 pm Keynote: Digital Transformation For Predictive And Preventative Maintenance(Plenary) Emerging technologies such as AI, drones and robotics are changing our workforce. How will these trends impact the way you recruit, engage, and retain field staff? Understanding the importance of having the right people for on-site field management Develop effective employee engagement strategies to adjust to new digital age Successful recruitment and retention strategies
• 2:16 pm Spotlight Speaker - Mark Carter - The Art of Leadership(Plenary) Mark Carter is a globally experienced keynote speaker. Drawing on experience working with blue chip brands in over 40 countries, Mark leverages leadership, culture, sales and behavioural science expertise, along with his natural energy, creativity, and innate ability to relate to any audience. Join this dynamic session as we gain valuable insights into how you can develop your leadership skills, focused on: The evolution of leadership theories and traits The impact of EQ (emotional intelligence) on modern day leadership An overview of the five facets of EQ: what they are and aspects to focus on

Speakers

• Tentu Venkataramana · Head of Manufacturing, L&T Special Steels and Heavy Forgings •Head of Manufacturing at L&T Special steels and Heavy forgings Pvt Ltd, Surat, Hazira. A Metallurgical Engineer with a Management program form IIM, Indore. Has 3 decades of rich & qualitative industry experience across Project Management, Manufacturing, Quality, Business Development & Organizational excellence. A two-time awardee for Energy Conservation by President of India (2015/2017)
• Dev Jaiswal · General Manager, Engineering-FS, Schneider Electric Experienced Design Engineering Manager skilled in Power Plants, SCADA, Transformer, Engineering, and Project Engineering. Strong operations professional with a MBA (Finance from MKU),B Tech (Electrical Engineering) focused in Electrical Engineering from The Institution of Engineers, Diploma : BTR,Rajasthan.
• Nadia Adelstein · Portfolio Manager, Factor A branding & events expert, with 10+ years experience in exponential marketing, Nadia thrives on bringing stories to life through creativity. Working overseas for 12 years on both agency and brand side, she has a unique approach to business strategy.
• Venkata Mellacheruvu · APAC Solutions Director, Oracle As part of the Sales Consulting (Presales) LOB at Oracle, work on GTM, Business Development and Sales Strategies for Oracle CX SaaS Applications for Enterprise & Government Customers. Venkata works with organisations, helping them boost sales productivity, increase customer engagement, optimize social engagement for service & marketing, build cross channel marketing orchestration capabilities. Responsible for Solution Consulting for Sales, CPQ, Service and Marketing Cloud Key focus areas: • Solution CX Cloud & CRM Deals • Marketing Events Support • Partner Development & Enablement Earlier as part of Oracle Consulting, i was working as a Solution Architect involving implementation of Oracle Applications in India and APAC.
• Ravinthran Dhamodaram · Director Ortho Care and Commercial Head Sales SG Cluster, Ortho Clinical Diagnostics Ravi has more than 20 years of experience in strategic business planning, business development, competitive market analysis, product development, management, sales and marketing of complex technology products to the manufacturing industry and consumer market. He is currently OrthoCare’s Regional Director Customer Service ASPAC whose position reports to the Vice President of Commercial Operations based in Singapore with dotted line reporting to the Senior Vice President of Customer Service in Rochester USA.
• Saket Kumar · Head of Service Delivery, Ericsson urrently Heading IMS India Service Delivery Organization (250+ HC, 4 locations) at Ericsson. Responsible for management of VoLTE/VoWifi projects for 150+ Customers. Worked 7 years in R&D with 3 years as Product Manager in BSS/OSS Domain (Revenue Management). Distinction in MS at University of Edinburgh and Joined Ericsson's Early Career Program. Experience of working in global locations like Stockholm, Shanghai, Edinburgh and New Delhi.

Partners

• Oracle Oracle helps organisations simplify processes, innovate on demand, and drive predictive insight. Our solutions help banks bring new products to market faster, build customer-centric digital solutions, and achieve success through collaboration in an increasingly complex financial ecosystem.

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