Field Service SEA October Edition 2021
Delivering Excellence Through Technology, Innovation and Workforce Optimisation
Hosted by Factor
- 500 attendees
- 9900 hours
Overview
Field Service SEA October Edition is hosted monthly where field service leaders come together to connect, learn and gain insights on innovative approaches to streamline their service operations and improve their on-field workforce. Field Service SEA October series will cover topics such as:
Technologies, skills and change management strategies to meet field service delivery touchpoints
Future trends of field services management
Addressing the challenges in third-party workforce management and billing
Achieve higher customer satisfaction and profitability
What to expect
- Live Interactions 1:1
- Virtual Attendees 150+
- Speakers 5+
- Sessions 5+
What we will cover
- Empowering Your Field Service Workforce Through Technologies
- Attracting, Retaining, And Developing On-Field Workforce
- How To Create And Foster An Adaptive And Agile Culture
- Using Data, ML And Automation To Optimise Cost
Agenda
- Leading Innovation in a Connected World with Field Service(Plenary) Hear from John Ranalli and Jeffery Wartgow about innovations within Field Services.
- Keynote: Machine Learning (ML) For Infrastructure Maintenance(Plenary) Water infrastructure maintenance (including drinking water pipes and sewerage pipes) Transport infrastructure maintenance Infrastructure maintenance field service automation and transformation
- Keynote: Effective Change Management Strategies To Meet Field Service Delivery Touchpoints(Plenary)
- Keynote: Optimising Field Service Delivery With Technological Deployment(Plenary) It's not easy to implement new technologies that touches all the pivotal touch points of your customer journey. This session will assist with: Developing a digital first approach Is the technology deployment fit-for-purpose? Supporting continuous improvements
- Panel: How Is Remote Working Impacting Skills Gap of Field Technicians(Plenary) How will emerging trends impact the way you recruit, engage, and retain field staff? Join this panel session to address: Understanding the importance of having the right people for on-site field management Successful recruitment and retention strategies Building talent pipeline for field service delivery
Speakers
Jamie Morais · Head of ASEAN Region Aftersales, Nissan Motor Corporation Jamie Francis Morais is the ASEAN Regional Head of of Aftersales for Nissan Motor Asia Pacific, and is spearheading Nissan’s initiative in this region to build excellence in Nissan’s Customer Service experience through business and operational improvements activities, as well as developing a more profitable business model for the Nissan dealerships. Based previously for Nissan in Malaysia, Vietnam and now in Thailand; Jamie brings a wealth of knowledge in Aftersales and Customer Service, from 14 years of experience in Toyota Motor Europe, Proton Cars and BMW in Malaysia. Now leading the Aftersales for Nissan across ASEAN, Jamie will share what works across all our countries, and what’s specific to each country.
Ravinthran Dhamodaram · Director Ortho Care ASPAC, Commercial Head SG Cluster, Ortho Clinical Diagnostics Ravi has more than 20 years of experience in strategic business planning, business development, competitive market analysis, product development, management, sales and marketing of complex technology products to the manufacturing industry and consumer market. He is currently OrthoCare’s Regional Director Customer Service ASPAC whose position reports to the Vice President of Commercial Operations based in Singapore with dotted line reporting to the Senior Vice President of Customer Service in Rochester USA.
Loan Kiss · Portfolio Manager, Factor
Saket Kumar · Head of Service Delivery - IMS India, Ericsson Currently Heading IMS India Service Delivery Organization (250+ HC, 4 locations) at Ericsson. Responsible for management of VoLTE/VoWifi projects for 150+ Customers. Worked 7 years in R&D with 3 years as Product Manager in BSS/OSS Domain (Revenue Management). Distinction in MS at University of Edinburgh and Joined Ericsson's Early Career Program. Experience of working in global locations like Stockholm, Shanghai, Edinburgh and New Delhi.
John Ranalli · Principal Product Manager, Field Service, Oracle John Ranalli is a Senior Manager of Product Management at Oracle, a key memberof of Product Strategy for CX Service, with an industry focus on Field Service. With over 14 years of experience working in the CX and service space, John is an expert in field service with over 8 years of experience and expertise with Oracle Field Service (TOA Technologies, acquired by Oracle); an enterprise-class SaaS solution that is used in over 55 countries.
Jeffrey Wartgow · VP Product Management, Oracle Jeffrey Wartgow is Vice President of CX Product Management looking after Oracle’s CX Service products. He and his teams are currently on a mission to predict the future of customer experience. Before joining Oracle, Jeff was with TOA Technologies (acquired by Oracle) where he served as the vice president of product marketing, as well as vice president of channels and alliances. Before joining TOA, Jeffrey spent two and a half years as a Director at FTI Consulting in San Francisco, where he was charged with developing the company’s first formal partner program. Prior to FTI, Jeffrey served seven years with Dell Inc. During this time he managed Dell’s Strategic Alliances for Europe, the Middle East and Africa as well as Dell’s New Partner Evaluation program. Jeffrey also led Dell’s Competitive Intelligence team focusing on enterprise products. With more than 15 years of experience in diverse roles across the technology industry, Jeffrey is an expert on mobility, predictive analytics, big data, enterprise cloud computing, technology ecosystems, partnerships and integrations, and the dynamic relationship between hardware, software and services in enterprise IT architecture.
Partners
- Oracle · Event Partner Oracle helps organisations simplify processes, innovate on demand, and drive predictive insight. Our solutions help banks bring new products to market faster, build customer-centric digital solutions, and achieve success through collaboration in an increasingly complex financial ecosystem.
More events from this host
- Canva Melbourne Roundtable August 2026, Melbourne
- AI Systems Scale August 2026
- Agentic Brand Control August 2026, The Rocks
- Modern Govt Day September 2026, Canberra
- CTO Day | Melbourne September 2026, Southbank
- Beyond The Data Centre: Building Government At The Edge September 2026, Canberra
- Executive Confidence in Identity and Security September 2026, Chicago
- Secure Scalable Ecosystems September 2026, Sydney