Lending Leaders' Luncheon | Smarter Lending Journeys

Lending Leaders' Luncheon | Smarter Lending Journeys

Digitising Self-Servicing: Loan Management for Innovative Lenders

The QT Sydney, Australia

Hosted by Factor

Overview

Australian lenders are facing rising expectations from customers who demand speed, flexibility, and transparency throughout their loan journey. While loan origination has benefited from digital advances, the post-settlement phase still lags behind, often constrained by legacy systems and manual processes.

Forward-thinking lenders are responding by investing in configurable, technology-driven loan management platforms that deliver accelerated product innovation, flexible servicing options, and simplified operations. By digitising self-servicing, lenders can empower borrowers to manage their accounts with ease, while simultaneously achieving operational efficiency and reducing risk.

This private executive roundtable will bring together senior leaders across the lending sector to share insights, best practices, and international perspectives. Together we will explore how innovative institutions are modernising post-settlement services to create scalable, customer-centric lending experiences.

Key Discussion Points

Accelerating product development – lowering cost and time to market for new lending products

Optimising Post-settlement processes – account visibility, intuitive customer inquiry, flexible repayment, rescheduling, and schedule maintenance

Simplifying business and IT processes – minimising complexity and reducing platform ownership costs

Driving operational efficiency – realigning resources, improving cost-to-income ratios, and mitigating risk

Learning from international market experiences – overcoming legacy limitations to enable smarter, scalable loan management

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