Lending Leaders' Luncheon | Smarter Lending Journeys

Overview

Australian lenders are facing rising expectations from customers who demand speed, flexibility, and transparency throughout their loan journey. While loan origination has benefited from digital advances, the post-settlement phase still lags behind, often constrained by legacy systems and manual processes.

Forward-thinking lenders are responding by investing in configurable, technology-driven loan management platforms that deliver accelerated product innovation, flexible servicing options, and simplified operations. By digitising self-servicing, lenders can empower borrowers to manage their accounts with ease, while simultaneously achieving operational efficiency and reducing risk.

This private executive roundtable will bring together senior leaders across the lending sector to share insights, best practices, and international perspectives. Together we will explore how innovative institutions are modernising post-settlement services to create scalable, customer-centric lending experiences.

Key Discussion Points

Accelerating product development – lowering cost and time to market for new lending products

Optimising Post-settlement processes – account visibility, intuitive customer inquiry, flexible repayment, rescheduling, and schedule maintenance

Simplifying business and IT processes – minimising complexity and reducing platform ownership costs

Driving operational efficiency – realigning resources, improving cost-to-income ratios, and mitigating risk

Learning from international market experiences – overcoming legacy limitations to enable smarter, scalable loan management

What to expect

• Senior Executives 10+
• Hours
• Discussions Interactive

What we will cover

• Accelerating product development lowering cost and time to market for new lending products
• Optimising Post-settlement processes account visibility, intuitive customer inquiry, flexible repayment, rescheduling, and schedule maintenance
• Simplifying business and IT processes minimising complexity and reducing platform ownership costs
• Driving operational efficiency realigning resources, improving cost-to-income ratios, and mitigating risk
• Learning from international market experiences overcoming legacy limitations to enable smarter, scalable loan management

Agenda

• 11:45 am Delegate arrival & registration(Executive Luncheon) Welcome on arrival. Enjoy a moment to connect informally with fellow attendees before the session begins.
• 0:00 pm Welcome drinks & refreshments(Executive Luncheon) networking break with light refreshments as we prepare for the session ahead.
• 0:15 pm Opening remarks(Executive Luncheon) An introduction to today’s topic and discussion focus: The gap between digital origination and post-settlement servicing The case for digitising self-service experiences What we aim to explore together
• 0:30 pm Interactive discussions(Executive Luncheon) Facilitated peer-to-peer conversation covering the following key discussion points: Accelerating product development – lowering cost and time to market for new lending products Optimising post-settlement processes – account visibility, intuitive customer inquiry, flexible repayment, rescheduling, and schedule maintenance Simplifying business and IT processes – minimising complexity and reducing platform ownership costs Driving operational efficiency – realigning resources, improving cost-to-income ratios, and mitigating risk Learning from international market experiences – overcoming legacy limitations to enable smarter, scalable loan management
• 1:45 pm Closing remarks(Executive Luncheon) A brief summary of key takeaways and insights shared during the discussion.
• 1:50 pm Networking drinks & end of session(Executive Luncheon) An opportunity to continue conversations in an informal setting to wrap up the session.

Partners

• Pennant Technologies Pennant Technologies is an agile, innovative financial technology company that powers the lending operations of global banks and financial institutions. Its suite of future ready lending products and solutions offer banks composable features and scalable capabilities to deliver differentiated loan origination, servicing, and collections experiences for their customers. Trusted by leading banks and financial institutions, Pennant’s award-winning lending platform has managed more than 14 million loans and facilitates 100 million loan transactions per year.

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