Technology Leaders' Luncheon | GenAI & CX

Overview

Factor invites you to join other industry leaders for an analyst lead roundtable lunch, exploring modernisation priorities and challenges across the Superannuation and Insurance Sectors, as well as strategies in uplifting member experienceUX through enterprise automation, enterprise content management and emerging technologies.

Factor’s recent survey of 131 Australian financial services industry technology decision makers, revealed that almost 90% of respondents are making investments in AI/ML including GenAI for a wide range of applications. Although respondents can see AI/ML’s promise for transforming their financial operations, they are also alert to challenges in ensuring maximum ROI.

While, the use of low-code applications, and enterprise content management platforms are increasingly under discussion as ways to reduce risk, increase compliance, and deliver enhanced omni-channel customer experiences. Discover innovative solutions and future trends pushing business transformation across the Superannuation and Insurance industries.

Discussion points:

1. Harnessing the power of GenAI and the role of GenAI in maximising member experience

2. Effective strategies and use cases for maximining low-code automation

3. Cost optimisation and increasing ROI through enterprise content management

4. Enterprise content management and its role in risk management

What to expect

• Panelists & Industry Analysts 3+
• Networking Peer-Driven
• Hours
• Senior Executives 12+
• Discussions Interactive

What we will cover

• Harnessing the power of GenAI the role of GenAI in maximizing member experience
• Effective strategies and use cases for maximining low-code automation
• Cost optimisation and increasing ROI through enterprise content management
• Enterprise content management and its role in risk management

Agenda

• 11:45 am Delegate arrival Registration(Tech Leaders)
• 11:55 am Welcome Drinks & Refreshments(Tech Leaders)
• 0:15 pm Sit-Down and Opening Remarks by Sit-Down's VP of Research(Tech Leaders)
• 0:30 pm Opening Remarks by Panelists(Tech Leaders)
• 0:45 pm Interactive Discussions(Tech Leaders)
• 1:45 pm Closing remarks(Tech Leaders)
• 1:50 pm Networking Drinks and End of Session(Tech Leaders)

Partners

• Newgen

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