Factor | Dr Silvia Pfeiffer

Dr Silvia Pfeiffer

Digital Transformation in Healthcare: AI, Tech & Trust with Dr Silvia Pfeiffer

In this special episode of The It Factor Podcast, Shelley Rigg, Executive Producer, Research, sits down with Dr Silvia Pfeiffer, Top 50 Global CEO in healthcare. Dr Silvia is a computer scientist, entrepreneur and healthcare technology pioneer. Silvia’s career spans decades of groundbreaking innovation; from shaping the video standards at the World Wide Web Consortium that powers YouTube and Netflix ,to founding Coviu; Australia’s first telehealth software platform, connecting 100,000 clinicians and over 10 million patients during COVID. Today as Chief Product Officer at CARED, Silvia is leading the next era of digital transformation in disability care, embedding AI, compliance and trust into enterprise systems of the future. With unmatched expertise in AI integration, telehealth scaling, and regulatory leadership, Silvia shares her blueprint for innovating in highly regulated industries while ensuring equity, inclusion, and patient trust remain at the heart of healthcare.

In this special episode of The It Factor Podcast, Shelley Rigg, Executive Producer, Research, sits down with Dr Silvia Pfeiffer, Top 50 Global CEO in healthcare. Dr Silvia is a computer scientist, entrepreneur and healthcare technology pioneer.

Silvia’s career spans decades of groundbreaking innovation; from shaping the video standards at the World Wide Web Consortium that powers YouTube and Netflix, to founding Coviu; Australia’s first telehealth software platform, connecting 100,000 clinicians and over 10 million patients during COVID.

Today as Chief Product Officer at CARED, Silvia is leading the next era of digital transformation in disability care, embedding AI, compliance and trust into enterprise systems of the future.

With unmatched expertise in AI integration, telehealth scaling, and regulatory leadership, Silvia shares her blueprint for innovating in highly regulated industries while ensuring equity, inclusion and patient trust remain at the heart of healthcare.

Dr Silvia Pfeiffer

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Healthcare Innovation, Telehealth, AI in Healthcare, Trust & Compliance, Digital Transformation, Enterprise Scaling, Leadership in Tech, Equity & Inclusion, Data & Privacy, NDIS

AI’s Role in Healthcare – how AI supports clinicians with tasks like admin, triage and insights, but should never replace human judgment in life-or-death decisions.
Trust & Compliance – the critical importance of building privacy, regulation and clinical standards into healthcare technology from day one.
Scaling Telehealth at Speed – lessons from Coviu’s rapid growth during COVID, expanding from 400 to 25,000 consultations daily without compromising security or care.
Equity & Access – how telehealth platforms can bridge care gaps for rural, remote, and disability communities when designed with inclusion at the core.
Leadership with Purpose – navigating investor pressure, scaling technology in regulated industries, and keeping patients and clinicians at the heart of innovation.

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